Compliant Registry System (CRS)
Independent System Oversight
Family court, CPS, DV, and child support systems are in desperate need of independent oversight. For far too long, these systems have systemically destroyed families, lives, and dreams because they have not had the scrutiny of independent oversight.
CRS is an important first step towards establishing a nongovernmental, independent watchdog oversight organization to better protect families and communities from being needlessly harmed by failures or negligence in these systems. The first phase of CRS will:
- Give people a singular site to register their complaints informally,
- Get help and guidance on how to file formal complaints,
- Collect and aggregate complaint data to quickly identify system practices or people of concern,
- Aggregate complaints against a single system or person for potential civil or criminal legal action.
Current compliant processes/systems are difficult and ineffectual at best. Only a small percentage are acted upon or responded to by the system and rarely is there a satisfactory outcome or resolution for the complainant. Instead of resolving claims or addressing issues, complaints languish, problems persist, and harm to the family becomes exponentially worse.
CRS would be a complaint registry, not a formal complaint system. It would collect basic claim information to facilitate reporting and oversight. As users select which system they are filing a complaint against and for what reason, CRS would provide instruction or guidance for filing their official, formal complaint directly with the appropriate system. Users would indicate in CRS if their complaint had been filed or not, providing any information available to cross-reference or track the formal complaint.
CRS would evolve over time to collect more detail, automatically trigger customer surveys for every case opened or each interaction with a system, or as a long-term goal, become the formal complaint system/process for all family systems.
